Privacy Policy — jay baji Data Protection

At jay baji, we understand that trust is built through transparency. This Privacy Policy sets out, in clear and formal terms, how jay baji ("we", "us", "our") collects, processes, stores, and protects personal data submitted by users ("you", "your") of the jay baji platform accessible at jay-baji.com. This policy applies to all players registered from Bangladesh and any other jurisdiction where jay baji accepts registrations.

By creating a jay baji account, making a deposit, or simply browsing the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to request account closure.

1. Information We Collect

1.1 Information You Provide Directly

When you register an account, interact with customer support, or participate in promotional activities on jay baji, we collect information that you actively supply to us. This includes:

• Identity data: Full legal name, date of birth, gender, and nationality as provided during account registration or KYC verification.
• Contact data: Email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh).
• Financial data: Payment method details including bKash account numbers, Nagad wallet IDs, Rocket numbers, bank account references, and Visa or Mastercard details (we do not store full card numbers — these are tokenised by the payment processor).
• Identity verification documents: Copies of government-issued ID (National ID Card, passport, or driving licence) and proof of address submitted for KYC purposes.
• Communications data: Records of your correspondence with the jay baji support team via live chat or email.

1.2 Information Collected Automatically

When you access and use the jay baji platform, certain technical data is collected automatically by our systems and third-party analytics providers. This includes:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, betting markets accessed, session duration, click-through paths, and deposit and withdrawal history within the platform.
• Geolocation data: Approximate geographic location derived from your IP address, used to verify eligibility and apply appropriate regional settings (e.g., Bangladesh Standard Time, BDT currency display).
• Cookie and tracking data: Data collected via cookies, pixels, and similar technologies as described in Section 3 of this policy.

1.3 Information from Third Parties

We may receive additional information about you from trusted third-party sources to supplement what you have provided directly, including identity verification agencies, fraud prevention databases, payment processors, and game providers such as Pragmatic Play, Evolution Gaming, and Spribe. This information is used exclusively for platform security, compliance, and service delivery purposes.

2. How We Use Your Data

jay baji uses the personal data we collect for the following clearly defined purposes:

Purpose	Data Used	Legal Basis
Account registration and management	Identity data, contact data	Contractual necessity
Processing deposits and withdrawals (bKash, Nagad, etc.)	Financial data, identity data	Contractual necessity
Age and identity verification (KYC)	Identity documents, date of birth	Legal obligation
Fraud prevention and security monitoring	Device data, usage data, IP address	Legitimate interest
Customer support and dispute resolution	Communications data, account data	Contractual necessity
Personalised promotional offers and bonuses	Usage data, betting history	Consent
Platform analytics and improvement	Usage data, device data	Legitimate interest
Responsible gaming monitoring	Usage data, deposit history	Legal obligation / legitimate interest
Regulatory reporting and compliance	Identity data, financial data	Legal obligation

jay baji will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent or being required to do so by law. We do not use your data for automated decision-making that produces significant legal effects without human review.

3. Cookies & Tracking Technologies

3.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function more efficiently and to provide reporting information to site operators. jay baji uses cookies and similar tracking technologies (including pixels and local storage) to deliver a seamless and personalised experience on the platform.

3.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in securely and cookies that remember your preferred language and currency settings (BDT / ৳). These cannot be disabled.
• Performance and analytics cookies: Collect anonymised data about how visitors use the platform — which pages are visited most, where users encounter errors, and how long sessions last. This data helps us improve the jay baji experience.
• Functionality cookies: Remember your preferences such as preferred game categories (cricket betting, slots, live casino) and notification settings, so you do not need to re-enter them on each visit.
• Marketing and retargeting cookies: Used to deliver relevant promotional content to you across the platform. These cookies track whether you have previously visited jay baji and may be used to show you personalised bonus offers. These are only placed with your consent.

3.3 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Please be aware that disabling certain categories of cookies may affect the functionality of the jay baji platform — for example, disabling strictly necessary cookies will prevent you from staying logged in. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

4. Data Sharing & Third Parties

jay baji does not sell, rent, or trade your personal data to any third party for their independent marketing purposes. We share your data only in the specific, limited circumstances described below:

4.1 Payment Service Providers

To process deposits and withdrawals in Bangladeshi Taka, we share the minimum necessary financial data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers operate under their own privacy policies and are independently responsible for their data handling practices.

4.2 Game Technology Providers

Game studios whose titles are available on jay baji — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe — may receive anonymised session and gameplay data necessary to power the games and record outcomes. These providers do not receive your full identity data unless required for their own compliance obligations.

4.3 Identity Verification and Fraud Prevention

We work with specialist KYC and fraud prevention providers to verify player identities and detect suspicious activity. These partners process identity documents and cross-reference them against relevant databases. All such providers are contractually obligated to process data solely on our instructions and to maintain equivalent data protection standards.

4.4 Legal and Regulatory Disclosure

jay baji may be required to disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where we are legally compelled to do so. We will only make such disclosures to the extent required by applicable law and will notify affected players where we are legally permitted to do so.

5. Data Retention Policy

jay baji retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following general retention principles apply:

• Active account data: Retained for the lifetime of your account and for a minimum period of five years following account closure, to satisfy anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, in line with financial record-keeping standards.
• KYC documentation: Retained for a minimum of five years following account closure or the conclusion of any investigation involving the account.
• Customer support communications: Retained for three years from the date of each interaction to enable effective dispute resolution.
• Analytics and usage data: Retained in anonymised or aggregated form for up to two years for platform improvement purposes.
• Marketing preferences and consent records: Retained for the duration of your account and for one year following account closure as evidence of consent.

When personal data is no longer required for any legitimate purpose and no legal obligation requires its retention, jay baji will securely delete or irreversibly anonymise it.

6. Data Security Measures

Protecting your personal data is a core operational responsibility at jay baji. We have implemented a comprehensive set of technical and organisational security measures designed to prevent unauthorised access, disclosure, alteration, or destruction of your data. Our security framework includes:

• SSL/TLS encryption: All data transmitted between your device and the jay baji platform is encrypted using industry-standard Transport Layer Security (TLS). You will see the padlock indicator in your browser confirming the secure connection.
• Data encryption at rest: Sensitive data stored in our systems — including identity documents and financial records — is encrypted using strong encryption algorithms.
• Access controls: Access to personal data within jay baji is restricted to authorised staff who require it to perform their specific role. All internal access is logged and subject to regular audit.
• Payment tokenisation: Card payment details are handled exclusively by PCI-DSS compliant payment processors. jay baji does not store raw card numbers on its own infrastructure.
• Intrusion detection and monitoring: Our systems are monitored continuously for unusual activity, attempted breaches, and other security indicators.
• Staff training: All jay baji personnel who handle personal data receive regular privacy and security training appropriate to their role.

7. Your Privacy Rights

As a player on the jay baji platform, you hold specific rights over your personal data. We are committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team via live chat or email at [email protected].

We will respond to all verifiable data rights requests within a reasonable timeframe. In certain cases — particularly where a request relates to data subject to a legal hold or an ongoing investigation — we may need to explain why a specific right cannot be immediately exercised in full.

8. Minors & Data Protection

The jay baji platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data belonging to individuals under the age of 18. Our registration process includes age verification steps designed to prevent underage access. If jay baji becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately, the associated account suspended, and any deposited funds returned to the original payment source.

If you are a parent or guardian and believe that your child has registered on the jay baji platform, please contact our support team immediately at [email protected] so that we can investigate and act without delay. We take the protection of minors extremely seriously and cooperate fully with any appropriate authority investigating underage gambling incidents.

9. Changes to This Policy

jay baji reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this document and, where reasonably practicable, notify registered players via on-platform messaging. It is your responsibility to review this policy periodically. Your continued use of the jay baji platform after any revision constitutes your acceptance of the updated Privacy Policy.

We will never retroactively change our data retention or data sharing practices in a manner that disadvantages players without providing advance notice and, where required, seeking fresh consent.

10. Contact Us About Data

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data jay baji holds about you, please get in touch with our support team through any of the following channels:

• Live Chat: Available 24/7 directly within the jay baji platform — our fastest response channel.
• Email: [email protected] — for formal data rights requests, please include your registered account username and a brief description of your query.
• Support Hours: Bangladesh Standard Time (BST, UTC+6), all day, every day including public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26).

We are committed to resolving all privacy-related queries fairly, thoroughly, and in a timely manner. Where a matter is complex, we will acknowledge receipt of your query within 48 hours and provide a full response as promptly as circumstances allow.